Job Title:

Customer Service Advisor

Job Description

Experience the power of a game-changing career

 

Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want candidates who can be proactive in problem-solving while remaining empathetic to the customer’s concerns or queries.

Take up the challenge and put those communication skills to the test by applying today!

 

Required experience

Minimum 6-12 months of contact centre experience working in a customer service role

 

Required qualifications

Concentrix is a great match if you have:

Matric

Clear criminal and credit record

English Proficiency, both written and spoken

High willingness to help customers, self-motivated, self-starting and self-assured

Good multitasking skills and the ability to work in a fast-paced environment

Excellent knowledge of effective customer service processes

Understanding of the Call Centre industry

Computer literacy – ability to speedily navigate multiple systems effectively

Attention to Detail

Availability to work shifts in a 24/7 environment

 

What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:

Monthly Basic salary of R6500

Medical aid for the main member/ Medical Insurance for the main member (employee) and two dependents

Subsidized transport

Provident/Pension Fund

Fantastic Employee Assistance Programme (EAP)

 

What you will do in this role:

Ensure timely and accurate resolution of customers’ concerns at the first point of contact within agreed service levels, targets and objectives

Accountable to close the customer query and ensuring a resolution or feedback

Check to ensure that appropriate changes were made to resolve customers' concerns

Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Promotes client products, services and solutions at all times

Resolve customer queries related to: 
Payment queries
Incorrect orders
Missing transactions 

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with South Africa’s law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type:

Full time

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