Job Title:

Customer Service Advisor

Job Description

Experience the power of a game-changing career

 

Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!

Concentrix is a great match if you have:

Experience

Must have minimum 24 months customer service experience within a contact Centre environment (12 months within an international campaign)

Banking industry experience (Advantageous)

Qualifications

Essential

MatricClear criminal and credit recordEnglish Proficiency both written and spokenUnderstanding of the Call Centre industryAbility to understand a customer’s queryComputer literacy – ability to speedily navigate multiple systems effectivelyAbility to type the minimum of 26 wpm with 80% accuracy Passion for providing excellent Customer ServiceAttention to DetailAvailability to work shifts in a 24/7 environment

What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:

Basic Salary: R 8700 (incl. campaign allowance)

Medical aid 

Provident fund

Standard nightshift allowance 

Subsidized transport provided they fall within the transport zone

What you will do in this role:

Ensure timely and accurate resolution of customers’ concerns at the first point of contact within agreed service levels, targets and objectives

Accountable to close the customer query and ensure a resolution or feedback

Check to ensure that appropriate changes were made to resolve customers' concern

Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints   

Promotes client products, services and solutions at all times

Resolve customer queries related to:

Payment queries

Incorrect orders

Missing transactions 

  

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with the South Africa’s law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want candidates who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.

Take up the challenge and put those communication skills to the test by applying today!

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type:

Full time

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