Customer Service Advisor 

Based: Lasswade, Edinburgh, EH18- fully office based
Start date: ASAP 
Duration: 6 month FTC
£12.21 per hour
36.25 hours per week | Includes every 2nd Saturday with a day off during the week

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we’ve got the perfect role for you!

We’re delighted to be recruiting on behalf of a respected third-party client for a Temporary Customer Service Executive. This is an exciting opportunity to join a dynamic and customer-focused team where your initiative, enthusiasm, and communication skills will be highly valued.

🔹 What You’ll Be Doing:

Engaging with customers to understand their needs and provide tailored solutionsDelivering best-in-class service through warm, effective, and efficient interactionsThinking on your feet to resolve customer issues quickly and professionallyIdentifying opportunities for continuous improvement in processes and service deliveryMeeting and exceeding internal service level KPIsCollaborating with team members and supporting store teams as needed

🖥 Systems & Skills:

Confident using Word, Excel, PowerPoint, and internal systemsComfortable navigating multiple platforms and maintaining accurate customer records

🙌 About You:

A true team player who works well with othersCustomer-obsessed with a calm, solution-focused attitudeAble to stay focused under pressureExcellent written and verbal communication skillsPassionate about creating positive customer journeysThis role is ideal for someone who loves helping pe