Job Description 

The Customer Service Team is seeking a Customer Service Advisor – a customer focussed multi-tasker who has excellent organisation, administration, and communication skills. 

This is a temporary, hybrid role based at Linx House reporting to the Customer Service Team Leader.  

A secondment would be considered for a development opportunity.  

Your challenge 

The Customer Service Advisor is responsible for delivering excellent customer service to our global Channel Partners. 

As a Customer Service Advisor, you will: 

Process customer orders accurately, and confirm delivery dates 

Plan orders following production lead times and customer consolidation requests  

Liaise with the planning team for any urgent requests 

Follow up with the logistics team on any shipment delays or queries 

Keep customers updated on the status of their orders 

Respond to customer enquiries, collaborating with our Logistics and Operations Teams when needed, including Third-Party Supplier Teams 

The essential requirements of the job include:  

Experience in a Customer Service, Supply Chain or an Administration role  

Customer focused, can work individually and deliver as part of a team  

Numerate and detail-oriented individual with strong communication skills to manage interactions with internal and external global stakeholders  

Knowledge of Salesforce CRM or similar portal will be an advantage but not essential as training will be provided 

If you have any questions about this role or would like to apply please contact Katy Clark, Customer Service Team Leader, or Paul Philbey in HR. 

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.