At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Servicing (GS) is responsible for the company’s customer service, travel & lifestyle, credit & collections, and fraud operations teams that serve our consumer, banking, merchant, and commercial customers around the world. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.

How will you make an impact in this role?

Deliver world-class customer service, whilst responding to Customers inquiries and problems on inbound, outbound calls and emails, 70% admin based, 30% phone based Support customers through the application journey as well as processing and analysing the applications  Complete Anti money laundering and risk verifications on card applications  Build meaningful relationships with our Customers by offering custom solutions and to negotiate a positive outcome for the Customer and American Express  Meet and exceed quality goals, compliance regulations and productivity targets  Navigate a computerized data entry system or other relevant applications  Uphold the Data Protection and Privacy Act for our Customers  Update systems accurately and efficiently  Re-prioritize to adapt to the ever-changing environment 

Minimum Qualifications

Highly fluent in Dutch and English, with strong verbal and written communication skills especially in a business context.  Demonstrate personal excellence by remaining positive in difficult situations  Display a passion to serve by delivering outstanding service in every interaction with our Customers  The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis  Strong interpersonal, communication and listening skill  Strong verbal and written communication skills  Assertiveness to handle difficult conversations  Excellent negotiation, influencing and resourcefulness skills  Analytical and problem-solving skills with strong attention to detail  Outstanding organizational skills  Navigate multiple systems and digital tools to service our Customers  Confidence to work in a virtual environment  Proven ability to deliver a high productivity and quality work under minimum supervision

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counselling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.