Are you passionate about solving problems and helping people? In this role, you’ll be the first point of contact for Oracle Health customers, both commercial and federal, supporting them with real-time technical guidance, investigation, issue resolution, and ticket triage. This is your opportunity to grow your product knowledge and make a direct impact in healthcare.

 

What You’ll Do

You’ll use your strong communication skills, service mindset, and technical curiosity to:

Respond to Oracle Health customer requests via phone, ticket, and other digital channels. Investigate issues using internal tools, product knowledge, and effective troubleshooting techniques. Document all investigations and perform technical troubleshooting in real time. Escalate and prioritize issues when needed, based on your understanding of Oracle Health applications and support processes. Collaborate with internal and external stakeholders to ensure timely, effective resolutions. Leverage tools such as logging utilities, monitoring dashboards, shadowing sessions, and automated workflows to gather information and resolve cases. Stay compliant with customer requirements and industry standards such as HIPAA. Continuously expand your product knowledge across Oracle Health offerings, policies, and procedures.

 

What We’re Looking For

We’re looking for someone who enjoys working in a fast-paced environment, thrives in a team, and is motivated to learn. To succeed in this role, you’ll need:

A bachelor’s degree or equivalent work experience in customer service and/or technical support. Solid understanding of computers and technology, with the ability and drive to learn Oracle Health applications and internal tools. Strong communication and documentation skills. A proactive, customer-focused mindset and proven ability to be a collaborative team player.

 

Requirements

4+ years of combined education and work experience in a relevant field. Comfort working semi-independently in a dynamic environment that values ownership, responsiveness, and precision.

 

Why Join Us?

In this role, you won’t just be resolving technical issues - you’ll be helping Oracle Health customers maintain systems that support real people and real outcomes. Your work will directly contribute to improving healthcare experiences for providers and patients alike.

 

What we will offer you

A competitive salary with exciting benefits. Learning and development opportunities to advance your career. An Employee Assistance Program to support your mental health. Employee resource groups that champion our diverse communities. Core benefits such as life insurance, and access to retirement planning. An inclusive culture that celebrates what makes you unique.