Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfilment processes/ service contract activation customer service requests such as end-to-end order status management, contract issues/administration or lease administration.

Would be responsible for booking orders, handle web billing process, upselling or cross-selling products, activation of service contracts and/or processing quotes and handling other sub processes such as SSUF/ Ibase etc.

Resolves problems by applying established policies, procedures and tactics, take lead and hold people accountable where required and able to drive discussion for building solutions.

Technical Skills:

Proficiency in using service booking software and tools, such as SAP CRM/ ECC, to lead and process orders and bookings efficiently.

Proficiency and knowledge of web billing portals and end to end processing of web billing requests.

Communication Skills:

Excellent written and verbal communication to ensure clear and timely responses to customers and team members.

Ability to articulate complex information in a simple and understandable manner.

Problem-Solving Abilities:

Strong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions.

Ability to analyze data and make informed decisions to improve the overall process.

Attention to Detail:

High level of accuracy and attention to detail to avoid errors in order processing and booking.

Meticulous in following procedures and ensuring all necessary information is collected and processed correctly.

Time Management:

Strong time management skills to handle multiple orders and bookings simultaneously without compromising on quality

Ability to prioritize tasks and meet deadlines efficiently.

Customer Service Orientation:

Strong customer service skills to ensure a positive experience for customers throughout the booking process.

Empathy and patience to handle customer inquiries and concerns successfully.

Adaptability and Learning Agility:

Willingness to learn and adapt to new systems and processes as they evolve.

Continuous improvement mindset to stay updated with industry trends and best practices.

Team Collaboration:

Ability to work well within a team, collaborating with colleagues to achieve common goals.

Open to feedback and willing to contribute to team discussions and problem-solving sessions.

Having great interpersonal skills

Qualifications

Requires higher education or specialized training/certification, or equivalent combination of education and experience.

Typically at least 3-6 years of relevant experience for entry to this level.
 

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: No

Shift: Evening

Duration: No End Date

Job Function: Customer Service