On charge to develop, implement & establish an Operating system for Customer service, Master data, metrics & KPI’s monitoring system, IT tools maintenance.

Competencias/Habilidades requeridas

Experience in the Customer service area.Experience with customer-specific requirements & portalsSelf-directed, solution-oriented, and focused on resultsAbility for decision-making, analytic skillsResults orientedAble to plan prioritiesMain contact for Plant communication and problem-solvingSAP system expert

Funciones Generales

Implement Lean CS OSImplement work instructions and EOS proceduresTraining & CertificationOrganize Trainings for CS representatives following the defined training processMonitor training execution in the Aptiv Academy and escalate any delays, and provide support to work out the recovery of trainingImplement new CS or cross-functional IT toolsPropose improvements to IT tools and existing processesEnsure the system is set up in line with EOSSAP ERP parametersTargets definition inside the toolsMonitor Effectiveness Metrics and follow up on correcting the identified GAPs

Entrenamientos requeridos

Orientación + Entrenamiento Básico / On BoardingEnterprise operating systemCustomer service training processSAP ERP

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.