Description Description of the Role An established organization is seeking a dedicated and empathetic Customer Service Representative to provide exceptional support to clients and customers. This role involves handling inquiries, resolving issues, and ensuring a positive experience across all interactions. The ideal candidate is a strong communicator, problem-solver, and team player. Bilingual (English/Spanish) preferred to better serve a diverse customer base. What You’ll Be Responsible For + Responding to customer inquiries via phone, email, and in-person with professionalism and care + Resolving customer issues efficiently while maintaining a high level of satisfaction + Documenting customer interactions and updating records accurately + Collaborating with internal teams to address service-related concerns + Providing information about products, services, and policies + Following up with customers to ensure resolution and satisfaction + Identifying opportunities to improve customer experience and processes + Ensuring all customer service activities comply with company standards and policies Requirements What Makes You a Great Fit + 1+ years of experience in customer service or a related role + Excellent communication and interpersonal skills + Strong problem-solving abilities and attention to detail + Ability to remain calm and professional in high-pressure situations + Proficiency in Microsoft Office and customer service software + Bilingual (English/Spanish) skills are a plus TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .