Summary:

Reporting to the Group Sales Manager – Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center.

Responsibilities:

Greet and engage customers in a friendly and enthusiastic mannerProvide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programsUse current Point-of-Sale (POS) and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etcRespond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scopeAssist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devicesSave customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issueOpening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer suppliesAssist in other areas of the store when business needs dictate

Qualifications:

One or more years’ experience in a sales or service environment is preferredHigh school diploma or equivalent is preferredAbility to provide superior customer service and exceed customer’s expectationsAbility to use good judgment and logicExperience in a related field or outdoor lifestyleKnowledge of Bass Pro Shops & Cabela’s specific products is an asset

 

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. 

Accommodations are available upon request during the assessment and selection process. 

BenefitsEnjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Fun work environment Competitive wages Excellent benefits Unlimited career advancement opportunities Bass Pro Cares Fund 

 

Cabela's