We are looking for a customer service person to work in Emerson China. You will work in the service center, handle service orders and customer communication to meet different types of order needs. This is a position with multi-skilled, and you will grow into a dedicated individual with potential. This position is not only focus on customer service, but also responsible for service order management and external coordination and communication, Monthly report with Emerson AP team or global service team. The position is familiar with the overall process from supplier to customer, Order Management, Compliance, SOP, OTD and customer survey. This is a very important position with challenges and development.

In This Role, Your Responsibilities Will Be:

•Responsible for reviewing and handling contracts or orders with customers, and responsible for entering customer orders into the system. 
•Responsible for market information research, customer communication and order or contract inquiry and confirmation. 
•Responsible for the implementation of customer sales, service and other control procedures related to customer communication, •Responsible for the quality of sales, to achieve the quality commitment of service. 
•Responsible for the control of customer property. 
•Collaborate service department to establish user information feedback network to provide basis for product and quality improvement. 
•Responsible for service sales statistics report. 
•Have the right to supervise and inspect the service production and put forward disposal suggestions. 
•Arrange delivery on time, figure out efficient mode of delivery, reduce costs.

Who You Are: 

•It is important that you give feedback to customer on time,  making sure to give the customer timely feedback on the order status. 
•You focus on customer, building, developing and maintaining profitable and positive relationships with customers. driving coordination to ensure delivery of orders. 
•You deliver your message in a clear, compelling, and concise manner. Actively understand customer and market needs, and positive feedback. 
•You are a link between factory and customer, you coordinate internal and external to provide quick, accurate and effective solutions to customer problems.
•You will get the most support, your potential will be fully realized, and your wisdom will be in full bloom. You will achieve your goals and departmental goals developed together.

For This Role, You Will Need:

•Bachelor or above Degree required, experience in customer service, planning, project,
•You'd better have good at English communication, CET 4 level or above
•Good at on PC skill, Office software, such as PPT, Access, especially Excel
•Fluent reading & writing skills in both English and Chinese.
•Good at communication skill, strong sense of Responsibility and collaboration spirits.
 

Preferred Qualifications that Set You Apart:

•Computer proficiency with ERP experience, Oracle is preferred. 
•3 years working experience of customer service or project management area
•Excellent written and verbal communication skills.  
•High learning planning and good customer service understanding
•Enjoy innovation and challenge.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.