Sandvik Mining and Rock Solutions is seeking a

Customer Sales Support Representative (1-year contract)

Location: Surrey, BC

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Customer Sales Support Representative.  The Customer Sales Support Representative is responsible for providing industry leading sales support, which exceeds customer expectations and fosters customer loyalty and a positive experience in order to support the achievement of sales targets.

Are you customer focused with some mining industry knowledge? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

Monitor and process incoming customer ordersSupport customer inquiries via phone or e-mail includes quotes, orders, unit downs, return requests, shipping a/o pricing concerns and technical issuesProcess weekly back-order reports: review, expedite as required and send to customerKnowledge of your customer needs and communicate to other departmentsMaintaining working knowledge of products and their functions for your customersEnsuring all activities are carried out in accordance with Sandvik’s core values and current policies and proceduresArranging for the shipment/transport of equipment/materialsReceipt of incoming goods and associated logistic support where requiredOther duties as assigned

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

Post-secondary education, preferably in a Business-related fieldMinimum of two (2) years relevant experienceBilingual in both English and French considered an assetProven customer service and sales experience is preferredKnowledge of the mining industry would be an assetStrong oral/written communication and interpersonal skillsKnowledge of processes, tools and techniques for selling goods and servicesExcellent computer skills (Microsoft Office, Outlook, Sales Force etc.)Familiar with parts manualsAbility to multitask in a fast-paced environmentAbility to work flexible working hours

In return for your passion and drive we will offer you…

The opportunity to make an impact on our business performance.The opportunity to be part of an ambitious team, in an industry leading business.The opportunity to reach your full potential.Ongoing development and training.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

How to Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Customer Sales Support Representative, requisition # R0078634; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.