Position:Customer Sales Specialist - French/English
Job Description:

Arrow Electronics is a global provider of technology products, services, and solutions, and is recognized as a Fortune 500 company ranked 133. The company supports a wide range of industries, including aerospace and defense, automotive, communications, computing, consumer electronics, industrial, and healthcare. Headquartered in Centennial, Colorado, Arrow Electronics operates in over 85 countries and serves more than 220,000 customers worldwide.

The company's broad portfolio spans electronic components and enterprise computing solutions, helping customers innovate and bring new technologies to market. With annual sales exceeding $30 billion, Arrow Electronics prides itself on delivering value-added services and comprehensive support, from design and engineering to supply chain management and logistics. This extensive range of services positions Arrow Electronics as a trusted partner for businesses looking to navigate the ever-evolving technology landscape.

What You’ll Be Doing:

Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion) & ITAD (Information Technology Asset Disposition). Sell and drive Solutions Selling within the approved account level strategy. Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information.Responsible for on-going Sales Support activities for the Order to Invoice process. Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports. Owns & Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs. Owns the customer interface for important Credit & Financial Information as well as coordination of all available resources and support functions.As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify customer of all/any price increases.

What We Are Looking For:

Typically requires a 4-year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.Must speak fluent French and EnglishDemonstrated experience and proficiency with Microsoft ExcelExperience with Oracle or other ERP systems is preferred

Work Arrangement:

Hybrid: 3 days in office/2 days work from home

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

30 days of Christmas bonus40% vacation premium12 vacation days plus 2 floating days, sick days and holidaysVision and Dental AssistanceLife InsuranceHealthcare Insurance10% Food/Pantry VouchersRestaurant Vouchers13% Savings FundGrowth Opportunities, and more!

Apply Today!

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Annual Hiring Range/Hourly Rate:$22,208.33 - $26,990.50 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type:Full time
Job Category:Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)