1. Receive queries, requests, and complaints from clients via phone call
2. Provide appropriate response to clients and take appropriate action for each call
3. Provide proper validation and pre-screening of requests
4. Coordinate with appropriate resource for resolution of urgent concerns
5. Analysis and handling of critical accounts with complaints
6. First call resolution by:

coordinating with Department Managers of concerned units monitoring of escalated complaints outbound calls to buyers to provide feedback on their concern

7. Assist calls of representatives handling VIP accounts
8. Follow up customer calls where necessary
9. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Organizers
10. Document all call information according to standard operating procedures