Support Services group is looking for Customer Loyalty Specialists to join our team. This person will educate customers about the features and the benefits of our services, following all company/client guidelines. (Inbound retention calls) in order to honorably Maintain a business relationship between the company and its clients. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: + Manage outbound customer communications. + Comply with our guidelines and procedures. + Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic. + Track interactions in CRM - Record customer interactions in the internal systems for cross-functional awareness and relationship development. Requirements: + 1-2 years of proven experience in Retention, Collections, or outbound sales. + Excellent written and verbal communication skills. + Ability to address complaints and issues with effective solutions and a positive attitude. + Passion for delighting customers with above-and-beyond service + Excellent time-management and prioritization skills + Able to work under pressure. About Support Services Group: Founded in 1981, Support Services Group is a global, high-touch Omnichannel Outsourced Contact Center solution company headquartered in Texas, USA, with 23 contact centers in 9 countries: United States, Canada, Mexico, Panama, Costa Rica, and many others. Our employees enjoy a work culture that promotes excellence in our services and personal growth.