A Day in Your Life at MKS:
Hiring Manager to create summary of job using template below
As an Customer Relations Specialist at MKS, you will partner with Service, Sales and USA factory to support post-sales service related activities for customers in SEA region. In this role, you will report to the Regional Service Manager.

You Will Make an Impact By:
• Be a primary liaison for customers for service requests
• Interacts with customers, company sales and/or service personnel to handle a variety of pre-sales or post-sales service functions
• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules
• Handle part import/export process for parts/RMA shipments

Skills You Bring:
• Bachelor's Degree preferred
• 5+ years of related experience
• Good command of spoken and written communication skills in English and local language(s). Chinese language ability is a plus.
• Customer oriented with good service-minded attitude, ability to remain professional and courteous with customers at all times
• Able to work in a fast pace environment

Preferred Skills: (Optional)
• Familiarity with SAP is a plus
• Chinese language ability is a plus
• Experience in semi-conductor or PCB industry preferred
 

#LI-DNI

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

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