We are looking for an experienced and customer-focused Customer Relations Manager (CRM) to join our GBS Hire to Retire (H2R) team. This strategic role will act as a trusted partner to our internal clients, ensuring alignment with the organization's strategy and driving continuous service enhancement, innovation, and transformation.

As a CRM, you’ll collaborate across global and regional teams to co-create value-oriented solutions, enhance service delivery, foster customer satisfaction, and support transformation initiatives in the H2R domain. You’ll also play a key role in strengthening customer partnerships and translating business needs into impactful services.

Key Responsibilities

Customer Engagement

Lead alignment across Hubs to prepare and conduct impactful customer meetings in close collaboration with our leadership and Service Lines.

Strategic Partnership

Act as a strategic advisor, understanding P&O strategy to drive innovation and digitalization initiatives.

Define and support transformation goals across departments.

Encourage a culture of collaboration and adaptability.

Initiate customer-specific services and support cross-Business Line contract negotiations with the Portfolio team.

Account Management

Manage and exceed customer expectations through seamless collaboration with Service Lines, CRMs, Finance, and Portfolio teams.

Tailor global solutions to local market needs.

Oversee regional portfolio and demand using white spot analysis and Salesforce.

Prepare and negotiate proposals/contracts with stakeholders including Legal and Product Managers.

Customer Satisfaction

Monitor KPIs and user satisfaction in close collaboration with the People Experience team.

Proactively address service challenges and prioritize escalations.

Support cultural transformation and manage employee adaptation to change.

Reporting & Analytics

Analyze business processes, detect inefficiencies, and propose improvements.

Leverage local data insights to refine global solutions.

Provide strategic reporting to highlight ROI and build long-term trust.

Internal Coordination

Ensure smooth internal/external communication with teams and customers.

Act as an operational liaison with Business Line Heads and represent them in meetings.

Engage with day-to-day operations across service lines.

Required Qualifications

Bachelor's degree required; Master's in Business Administration, Organizational Development, or HR is a plus.

Minimum 5 years of experience in Business Process Outsourcing, Account/Project Management, or Human Resources.

Proven success in shared services or HR environments with deep understanding of HR processes.

Strong experience in customer relationship management and translating customer needs into end-to-end solutions.

Excellent communication, interpersonal, and stakeholder management skills in a global setting.

Analytical mindset with the ability to interpret data and identify trends.

Demonstrated ability to manage multiple customer accounts and projects simultaneously.

Strategic marketing acumen to promote business value and services.

Strong collaboration with cross-functional teams including operations and project management.

Results-oriented with a focus on both customer satisfaction and growth.

Financial acumen and data-driven decision making.

Fluent in English and Spanish; other languages are a plus.

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state, or local law.