Description We are looking for a dedicated Customer Relations & Accounts Receivable Support Analyst to join our team in Land O’ Lakes, Florida. In this Contract-to-Permanent position, you will play a crucial role in managing patient accounts, ensuring compliance with regulatory standards, and providing exceptional support to resolve account-related inquiries. If you have strong problem-solving skills and a background in accounts receivable within the healthcare industry, we encourage you to apply. Responsibilities: • Ensure compliance with federal and state regulations related to patient billing, statements, and bad debt processes. • Conduct both outbound and inbound calls to assist patients with account inquiries, payment plans, and financial applications. • Provide solutions for complex account issues, evaluate appropriate actions, and support account reconciliation efforts. • Analyze patient balance inventories to organize worklists and assignments effectively. • Identify and report process flow issues in patient balance collection activities to management. • Act as a liaison between hospital leadership and home office regarding patient disputes and refund concerns. • Troubleshoot payment processing and credit card issues, including issuing refunds when applicable. • Reconcile payments and charges across multiple insurance types, escalating discrepancies as necessary. • Perform audits to ensure proper approvals for accounts exceeding specific balance thresholds and review the quality of work completed by team members. • Maintain compliance with regulatory requirements and assist with audits to uphold internal controls and best practices. Requirements • Proficiency in accounting software systems and enterprise resource planning (ERP) solutions. • Experience with accounts receivable, patient billing, and medical collections processes. • Strong knowledge of CRM systems and cash activity management. • Familiarity with handling patient balances, payment plans, and insurance claims. • Ability to reconcile accounts and identify discrepancies across various insurance types, including Worker’s Comp, Auto, and VA. • Exceptional organizational skills to manage time effectively and complete assignments. • Proven ability to troubleshoot billing and payment issues with attention to detail. • Understanding of regulatory standards and ability to ensure compliance in all processes. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .