Eaton located in Raleigh NC, has an opening for a Customer Quality Manager. The **Customer Quality Manager** is responsible for leading resolution of customer quality issues and managing warranty performance across the CPS business in support of related product lines. The individual will be a Quality liaison on customer quality issues supporting the CPS businesses (Raleigh Area Plants, Richmond VA and Santa Ana CA) focusing on interfacing with Service, Product Management, Operations, Engineering, Sales and customers. This position reports directly to the Quality Director (CPS) in Raleigh NC. The expected annual salary range for this role is $93750.03 - $137500.04 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. **What you’ll do:** • Obtains data, monitor, analyze and identify product and customer issues to drive investigations and root cause identification assuring closed loop short term and long term corrective/ preventive actions to: o Improve warranty CONC performance and achieve divisional goals o Improve product line field performance and achieve divisional goals o Improve customer satisfaction • Collaborate with cross functional team members including Manufacturing Quality, Supplier Quality, Engineering, Service and Operations to drive an effective closed loop corrective action process to improve overall product performance and customer satisfaction. • Initiate, assign, investigate and manage closure of corrective actions. § • Interface with field engineers (CSEs) as a liaison for customer Quality issue resolution and guidance. • Maintain and improve data collection systems and analytics to provide actionable information to drive continuous product line and customer quality process improvements. • Provide Lessons Learned feedback and data to the ETO and New Product Development process including FMEA, Control Plans, Quality Plans and DFA activities to facilitate continuous improvement. • Support the Quality Director with quality strategies and initiatives related to Customer Quality **Qualifications:** **Required (Basic) Qualifications:** • Bachelor’s degree in Engineering from an accredited educational institution • 5+ years of Quality Engineering or related Engineering experience • Must be legally authorized to work in the United States without company sponsorship on an ongoing basis **Preferred Qualifications:** • Six Sigma Belt (Green, Black) certified • ASQ CQE or CMQ/OE Certification • Knowledge of manufacturing and Quality Management Systems (QMS) • Knowledge of electrical power quality and distribution products and systems • SAP experience • Salesforce experience • Project Management experience • Internal Audit experience **Position Criteria:** • Ability to demonstrate advanced problem-solving skills and methods -i.e. Six Sigma, A3, 5-Why, 8D, root cause analysis, and the associated statistical tools used to analyze problems, evaluate root cause and identify corrective and preventive actions to drive continuous improvement initiatives. • Ability to demonstrate strong data analytics capabilities (Excel, SAP, SalesForce or similar) with the ability to setup and analyze multiple databases to obtain and identify actionable conclusions • Ability to demonstrate interpersonal skills with the ability to lead projects across functions and organizations. • Ability to work in a matrix organization, in virtual teams (across different locations), and cross-cultural environments • Ability to effectively demonstrate verbal and written communication skills • Ability to multitask, complete projects with tight deadlines **Additional knowledge** • CONC Warranty Costs • External Customer DPPM • Annual Warranty/ RMA Rate (AWR) • Product Line Out-of-Box Incident Rate (OOB) • Demonstrated MTBF • HSCQE/ Customer Escape Costs (CONC) • Field Service Bulletin (FSB) Costs (CONC) • Customer Satisfaction Indices and related Metrics We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. \#LI-RC2