The Impact You'll Make

 

Are you passionate about building consistent, customer-focused quality standards on a global scale? In this role of Quality Customer Manager, you’ll oversee customer-facing quality activities across all IRF manufacturing sites. By providing dotted-line leadership to Customer Quality Engineers (CQEs), you’ll unify teams worldwide to deliver seamless customer experience. Your work will focus on quick problem-solving, best-practice alignment, and continuous improvement initiatives that keep our customers at the heart of everything we do.

What You’ll Be Doing Global Coordination & Best Practice Alignment
Provide strategic guidance and coordination across customer quality engineers (CQEs) in multiple locations. Lead global quality forums, audits, and best practice sharing to harmonize approaches and promote a consistent, customer-centric culture Customer Issue Management
Serve as the global escalation point for high-impact customer quality issues. Drive swift root cause analysis and resolution, coordinating actions across sites. Ensure professional and transparent communication with customers throughout. Customer Quality Strategy & Governance
Define and implement a global customer quality framework, ensuring alignment with customer expectations, business objectives, and regulatory requirements. Drive standardization of processes and quality principles across all IRF sites. Voice of the Customer (VOC) Integration
Systematically gather, analyze, and interpret customer feedback to uncover trends and systemic concerns. Collaborate with R&D, operations, and product management to embed VOC insights into continuous product and process improvements. Performance Monitoring & Reporting
Develop and track global KPIs for customer quality (e.g., PPM, complaint resolution time, customer satisfaction). Consolidate performance data across factories, identifying improvement opportunities and providing regular reports to senior leadership. Continuous Improvement Leadership
Lead or co-lead cross-functional initiatives aimed at eliminating root causes of recurring customer issues. Promote a culture of proactive quality and data-driven problem solving. Capability Building & Team Development
Map competencies and identify development gaps across the global CQE network. Coordinate targeted training programs and support onboarding, mentoring, and ongoing coaching of local quality personnel.

 

What We're Looking For

 

 

Bachelor's degree in Engineering, Quality Management, or a related field. Relevant experience in quality management, preferably in customer-facing roles within a manufacturing environment. Strong knowledge of quality methodologies and tools (e.g., 8D, RCA, FMEA, ISO standards). Proven ability to coordinate and lead initiatives across multiple sites and teams. Strong analytical, communication, and interpersonal skills. Fluency in English. Experience in a global organization. What You'll Get from Us

 

We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. Ready to Make a Difference?

 

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.