Customer Quality Management **General Information** Req # WD00082115 Career area: Hardware Engineering Country/Region: India State: Karnataka City: BANGALORE Date: Wednesday, June 18, 2025 Working time: Full-time **Additional Locations** : * India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** ü **Failure Analysis and Diagnosis:** 1. Analyze and diagnose hardware (e.g., motherboard, CPU, memory, hard drive, display, etc.) and software (e.g., drivers, BIOS, operating system, etc.) failure issues in laptops. 2. Use professional tools and equipment (e.g., oscilloscopes, logic analyzers, X-ray inspection systems, etc.) to conduct failure analysis, determine failure modes, and identify root causes. ü **Data Analysis and Reporting:** 1. Collect and analyze failure data, and prepare detailed failure analysis reports, including root causes, improvement recommendations, and preventive measures. 2. Establish and maintain a failure analysis database, track and analyze failure cases, and identify common issues and trends. ü **Cross-Department Collaboration:** 1. Collaborate with the service team to clarify specific issues, design and execute failure reproduction experiments, validate root causes and improvement measures, and provide client-side solutions. 2. Work with the R&D team to provide failure analysis results and assist in improving product design. 3. Partner with the production team to optimize manufacturing processes and reduce failure issues during production. 4. Cooperate with the quality team to develop and optimize quality control standards and testing procedures. ü **Technical Support & Continuous Improvement:** 1. Provide technical support related to failure analysis for internal teams. 2. Develop failure analysis guidelines and training materials to enhance the technical capabilities of the team. 3. Stay updated on the latest industry technologies and failure analysismethods, andintroduce advanced tools and techniques. 4. Drive the optimization of failure analysis processes to improve efficiency and accuracy **Additional Locations** : * India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE * India * India - Karnātaka * India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE **NOTICE FOR PUBLIC** At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative. Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment. Kindly verify job offers through the official Lenovo careers page (https://jobs.lenovo.com/en\_US/careers) or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.