Responsible for warranty products analysis and report, coordinate 0km customer complaints 8D process.

_Communicate with customer. Understand customer requirement and transmit customer voice at the plant.

_Feedback customer complaint on time and follow the correction action plan.

_Develop application of quality specifications in both the customer requirements and product specifications

_Warranty claim management, including warranty parts analysis and report, claims.

_Seek opportunities for continuous improvement through the warranty analysis and report.

_Train customer quality engineer to correctly analyze the returned parts.

_Maintain lesson learn system and share good idea with team.

_Establish a robust feedback proscenium for customer satisfaction data;

_Work with service group to establish a robust monitoring proscenium for field quality.

_Initiate action to prevent the occurrence of product non-conformity and system deficiency.

_Others which quality manager arranged.

Internal Use Only: Salary

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