General Description

This position will be mainly focus on Customer Quality related issues, responsible for new project APQP & PPAP, customer change and customer quality audit coordinated, field quality and other quality related work assigned .

Key Accountabilities

To be windows about customer communication regarding qualityWork and establish the excellent relationship with customerCustomer representative and ensure to only deliver the good parts to customerProvide the proper and enough technical support to customer, such as customer on-site serviceRegular customer visit to know well our product quality performance and listen customer’s voice and expectationResponsible of fast response for customer claim and solving of customer’s quality issue, such as 8D report etc., try to reduce customer claim lead-timeTrack customer quality performance by internal customer quality indicators and the scorecard issue regularly by customer, issue internal quality alert for any serious customer issue or recurring customer issueReport any customer issue to quality managerPush and follow up product audit and product reliability test based on internal audit plan ,product’s specification and customer’s requirementLead the preparation of customer audit, including the close on time of action planLead the warranty return analysis and follow up warranty cost, argue with customer for non-duplicated failure in order to reduce warranty cost  Prepare and submit monthly customer quality reportLead annual customer satisfaction investigationSupport energy management and saving activities.Other assigned quality related work

Internal Use Only: Salary

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