The Customer Project Manager is accountable for an external customer programme (collection of projects managed together for business benefits) or project for an assigned product and / or service scope. Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality. Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance. End-to-end project planning and risk and opportunity management.

 

 You have:

10-15 years of project management experience, preferably in telecommunications or IT Strong knowledge of project planning and risk management methodologies Proficient in managing customer relationships and stakeholder communications Experience with financial forecasting and budget management

It would be nice if you also had:

PMP Certification  Degree in Engineering, Business or a related field Familiarity with Agile and other project management frameworks Experience in upselling and cross-selling in existing customer accounts Skills to facilitate global communication

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

•Manages customer programme (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability. 

•Assures consistency among project financial, product and service forecast activities. 

•Participates in pre-sales and sales process activities. 

•Defines the customization of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).  

•Ensures data in all project-related tools and repositories is kept up-to-date and with high quality. 

•Conducts thorough risk management for all project risks and opportunities.

•Seeks to define new opportunities to expand and renew contracts with the customer.

•Leads the project team and may perform some line manager responsibilities. 

•Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business)