Ookla® is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest®, Downdetector®, RootMetrics®, and Ekahau®. Ookla’s complementary datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users.Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla data and insights to advance our mission of better connectivity for all.Position Overview:The Customer Project Manager is responsible for leading and managing client-facing projects from initiation through completion. They work closely with clients to understand their requirements, translate those needs into actionable plans, and coordinate the internal teams to deliver high-quality solutions on time and within budget. The CPM ensures customer satisfaction and manages expectations throughout the project lifecycle.Key Responsibilities:Client Relationship Management:Serve as the primary point of contact for customers throughout the project lifecycle.Establish and maintain strong, long-lasting client relationships.Understand customer needs and expectations and ensure they are met or exceeded.Conduct regular meetings with clients to review project progress, milestones, and risks.Project Planning & Execution:Lead project planning sessions to define scope, objectives, timelines, and deliverables.Develop detailed project plans and timelines, ensuring all stakeholders are aligned.Monitor and manage project scope, schedule, and costs.Team Coordination & Communication:Collaborate with cross-functional teams to deliver on customer requirements.Lead project meetings and ensure that the team has the necessary resources to succeed.Risk Management:Identify potential project risks and develop mitigation strategies.Proactively address issues and bottlenecks that may arise during the project.Quality Assurance & Delivery:Ensure the project meets or exceeds customer expectations by monitoring quality assurance standards.Manage the handoff of the final deliverable to the customer and ensure they are satisfied with the outcome.Budget & Resource Management:Create and manage project budgets, ensuring that costs stay within the allocated limits.Track resource allocation and adjust as needed to ensure the project stays on track.Post-Project Evaluation & Reporting:Gather feedback from clients to ensure satisfaction and identify areas for improvement.Document lessons learned and contribute to improving the company’s project management processes.Skills & Qualifications:Education: Bachelor’s degree in Business, Project Management, or a related field. PMP or similar certification preferred.Experience:Proven experience in project management, preferably in a customer-facing role.Familiarity with project management tools (e.g., MS Project, Jira, Asana).Experience managing multiple projects simultaneously and meeting deadlines.Skills:Strong interpersonal and communication skills, with the ability to manage customer expectations.Excellent problem-solving abilities and adaptability in fast-paced environments.Strong organizational and time management skills.Knowledge of project management methodologies (Agile, Waterfall, etc.).Key Attributes:Client-focused with an ability to build trust and maintain strong relationships.Detail-oriented, with a commitment to delivering quality results.Ability to work both independently and as part of a team.Strong leadership and team management capabilities.