Create innovations with people who are passionate about transforming healthcare. In this role as Customer Project Manager, you will work with diverse teams implementing enterprise-wide software solutions to improve the experience for healthcare professionals and patients. At Philips, we focus on improving people’s lives through those timely and meaningful innovations. **Your role:** + Formulates the project plan for large /complex multi-site, multi-phase projects in accordance with the goals and timing as defined by contract; specifies the staffing of the project, resources required, anticipated costs, risk assessment and quality standards to be used. + Manages the overall customer satisfaction by balancing scope, pricing, and scheduling decisions with what was purchased and forecasted. Ensures appropriate communication between implementation teams to ensure success, efficiency, and risk mitigation. + Controls the project budget and project progress, manages cross-functional teams with sub-teams, manages external parties like subcontractors and partners with complex or customized contracts. + Provides expert resolution of issues, coordinating and monitoring the integration of work; directs project team members and gives them operational guidance. Manages escalations and finding resolutions that meet customer and Philips’ objectives. + Improves processes and procedures proactively in the interest of continuous improvement and customer success and drives Solid/PMI methodology and project documentation compliance as well as leads revenue forecasting whenever required. **You're the right fit if:** + Minimum Bachelors degree in Information Technology or related field and minimum 5 years of experience of project management in IT, Software Products implementation + Experience in PACS implementations, upgrades and optimizations projects, PMI PMP certification or LEAN Certified highly preferred + Proven competency in the following: Virtual computing environments (VM Ware and Hyper V), IT related medical standards: e.g. DICOM, Health Level Seven (HL7), and Integrating the Healthcare Enterprise (IHE), understanding of networking topologies and standards including clinical, quality and compliance standards + Superb customer service skills, including high-level professional demeanor and excellent interpersonal communication skills and ability to travel 25%. + You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a Field role. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. + **Learn more about** **our business** **.** + **Discover** **our rich and exciting history.** + **Learn more about** **our purpose.** + **Learn more about** **our culture.** **Philips Transparency Details** The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $83,362.50 to $133,380. The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $87,750 to $140,400. The pay range for this position in AK, DE, MD, NY, RI, or WA is $92,138 to 147,420. The pay range for this position in CA, CT, DC, MA, or NJ is $98,280 to $157,248. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. **Additional Information** US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. _\#LI-PH1_ It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran