DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.

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Position Overview:As the Customer Pro Representative - Americas you will be part of a motivated sales team, driving revenue growth and customer satisfaction. You will be focused on DigiKey’s Pro accounts. By executing tailored sales plans and leveraging analytics, you will continuously refine strategies to achieve revenue goals, expand market presence, and improve overall sales performance.

This position will be part of a dynamic team where you will drive digital capabilities alignment with customers to deliver seamless experiences and proactive solutions to deepen customer engagement, increase market share, and grow revenue. As a pivotal contributor in the Sales & Support organization, you will champion digital adoption initiatives aimed at optimizing processes and boosting operational efficiencies, ensuring DigiKey remains at the forefront of innovation and customer satisfaction.

This role is based in Thief River Falls, Minnesota. It will require a minimum of two days per week in the office and availability for projects in the office as needed. Travel required, at times, domestically and internationally.

Responsibilities:

Hours: Monday - Friday 8:30am to 5:00pm or 9:30am to 6:00pm

Execute strategic plans to achieve sales targets and expand market share within DigiKey’s Pro accounts 

Be an active, engaged member of a Pro Representative team to achieve individual and team goals while remaining focused on enhancing customer experience and driving digital innovation within the teams assigned portfolio of accounts  

Build and maintain strong relationships with key stakeholders at customer organizations, understanding their needs and ensuring exceptional service delivery. 

Collaborate cross-functionally with sales, marketing, product management, and operations teams to align strategies and maximize opportunities 

Utilize business intelligence and market insights to implement new business opportunities 

Monitor sales performance metrics, analyze data, and generate reports to inform strategic decision-making 

Champion digital adoption initiatives to streamline processes and enhance operational efficiencies. 

Facilitate seamless customer onboarding processes for DigiKey’s tools and services, ensuring effective adaptation and satisfaction 

Offer proactive guidance to customers, enabling them to maximize the utility of company tools and achieve their objectives 

Gauge customer satisfaction levels, identify improvement opportunities, and enhance retention 

If applicable: Bilingual - Fluency in both written and spoken French or Spanish languages.  

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time 

 

Knowledge, Skills, and Experience: 

High school diploma or equivalent   

Ability to hold self-accountable to delivering business results  

Ability to work independently and manage multiple projects    

Experience in Office 365 Suite   

Ability to train into DigiKey internal software: WinDECs PROD  

Familiarity with tools (for example): CIC/eGain, Adobe Acrobat, Compliance Quest, Content Navigator/FileNet, Zilliant 

Professionalism and ability to communicate at all levels within the organization  

Strong understanding of electronic components, their applications, and market dynamics. 

Excellent communication, negotiation, and interpersonal skills. 

Strategic thinker with a results-driven approach and strong analytical abilities. 

Analytical mindset with the ability to use data to drive strategic decisions  

 

Preferred Qualifications 

Strong knowledge of DigiKey brand and its principles  

 

Physical Requirements:

Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen 

Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body  

Compensation:

The starting base pay rate for this position is:

$18.00

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DigiKey Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com.

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