As a **Customer Order Specialist** , you will manage and monitor the end-to-end sales order flow, focusing on handling exceptions within your EMEA team. **Your role includes:** + Creating orders in SAP MP1 using the correct sales order/contract type + Monitoring Handshake cases from the DMS tool (order received) + Creating chapters/phases in the sales order based on the split received in the Bob Quote + Processing invoices for order according to company procedures, based on customer acceptance documents + Providing the required documentation to auditors **You're the right fit if you:** + Have **2 years of experience** in a matrix organization, within **Order Management** role or Supply Chain, Sales Support/Operations, Customer Service + Possess good communication skills and the ability to cooperate with multiple functions to deliver results + Can prioritize your work and have strong attention to detail + Are proficient in **English** ( **C1 level** ) - French language would be an asset + Have working knowledge of **SAP** or/and **Salesforce** **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. \#LI-EU \#LI-Hybrid