**DESCRIPTION** **Key Responsibilities:** + Manage the complete order life cycle for assigned customers/accounts including: + Order entry and modification + Invoicing, credits/debits + Generating and managing logistics documentation + Serve as a consultative partner to customers, offering guidance on availability, lead times, minor technical queries, and company policy. + Act as a **single point of contact** for customer inquiries, resolving order-related issues and managing escalations through to closure. + Demonstrate **customer support excellence** —empathy, compassion, and professionalism in every customer interaction. + Collaborate closely with **internal teams** (production, planning, materials) to ensure prompt and accurate order throughput and support financial target achievement. + Liaise with **sales, warehouse, and logistics teams** to monitor order status and resolve issues. + Support the department’s transformation to a **proactive, customer-centric model** by: + Documenting and improving administrative practices related to communication and order processing + Identifying process improvements and sharing best practices with customers + Participate in **continuous improvement initiatives** and support customer visits as needed. **RESPONSIBILITIES** **Qualifications:** + **Education:** Bachelor's degree or equivalent from an accredited college or university is required. + **Licensing:** May require export controls or sanctions compliance certifications, depending on account assignments. **Competencies:** **Core Competencies:** + **Collaborates:** Builds partnerships and works collaboratively to achieve common goals. + **Communicates Effectively:** Delivers clear, audience-appropriate messages across channels. + **Customer Focus:** Delivers solutions with the customer at the center of every decision. + **Drives Results:** Delivers timely, consistent results under pressure or uncertainty. + **Manages Complexity:** Solves complex, multifaceted problems with confidence and clarity. + **Self-Development:** Actively pursues learning opportunities and growth. **Functional Competencies:** + **Customer Support:** Understands how proactive service across the order lifecycle impacts satisfaction. + **Order Life Cycle Knowledge:** Applies knowledge of each stage and cross-functional collaboration to ensure successful fulfillment. + **Order Processing:** Follows structured steps to manage order receipt, identify exceptions, and resolve issues. + **Order Life Cycle Systems Knowledge:** Demonstrates ability to use digital tools and systems to process and manage customer orders accurately. + **Values Differences:** Embraces diverse perspectives and fosters an inclusive working environment. **QUALIFICATIONS** **Skills:** + Strong understanding of **order management processes** and lifecycle best practices. + Proficiency in **Microsoft Office Suite** , especially Excel. + Effective communication and interpersonal skills, particularly in high-pressure or customer-facing situations. + Detail-oriented with strong problem-solving and multitasking abilities. + Ability to work cross-functionally with planning, logistics, and commercial teams. + Experience with order management systems or ERPs is a plus. **Experience:** + 0–2 years in customer order management, customer service, supply chain/logistics, or international trade preferred. **Additional Information:** + Willingness to work **night shift hours** (5 PM – 2 AM IST). **Job** Supply Chain Planning **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Exempt - Experienced **ReqID** 2413881 **Relocation Package** No