**DESCRIPTION** **Key responsibilities:** + To work with the OMCS team to load customer's orders globally for all customers, respond to customer's queries, work cross functionally to fulfil the role. + Timely and efficient processing of customer orders. + Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput + Support OMCS departmental goals and initiatives to become a more proactive customer support organization: develop, document and enhance standard sales administrative practices as they pertain to customer communication, manufacturing communication and order throughput processes. + Communicate with staff from other areas in the organization such as production, warehouse, or logistics to confirm the status of orders and resolve customer complaints + Performs order management tasks for a specific set of customers/accounts; responsible for the entire order lifecycle (order entry, order modification, logistics documentation). + Acts as the single point of contact for the customer regarding information requests and order escalations + Consistently demonstrates excellence in customer support (compassion, empathy, assistance) in all communications and interactions. + Provides order confirmations to the customer base according to agreed timelines and process control. **RESPONSIBILITIES** **Competencies:** + Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. + Customer focus - Building strong customer relationships and delivering customer-centric solutions. + Drives results - Consistently achieving results, even under tough circumstances. + Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience. + Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience + Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution. + Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements **Education, Licenses, Certifications:** + A college or university degree, or an equivalent diploma/certification, is required + Must possess strong proficiency in the English language, with the ability to communicate effectively in both written and verbal forms. + Basic knowledge of Microsoft Excel **QUALIFICATIONS** **Experience:** + A minimum of two years of proven experience in customer support is required. **Job** Supply Chain Planning **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Office **ReqID** 2419539 **Relocation Package** No