Job Title

Customer Operations Specialist

Amadeus Hospitality delivers award-winning solutions which equip hotel organizations of all sizes, powered by cutting-edge technologies and constant innovation. Our organization is focused on providing our customers with the tools they need to stay laser focused on delivering exceptional guest experiences.

Are you the next Customer Operations Specialist we are looking for?

You will support the Directors of Sales (DOS) and Customer Success Management (CSM) Teams with administrative support for customer needs.

You will help liaise with other internal departments to ensure customer needs are met and DOS/CSMs are provided with the information needed to service, sell to and retain our customers.                                                                                                                                                        

In this role you will:

Coordinate and provide information internally regarding customer invoice/billing questions.

Create and automate reporting and dashboards for internal sales/customer success teams to measure success/areas of opportunity.

Help ensure teams have tools to secure all renewals and retention.

Ultimately this role is to support the generation of revenue from new business and renewals by providing our internal teams with tools and automation.

About the ideal candidate:                      

Education: Bachelor’s degree preferred

Relevant Work Experience: 1-3 years’ experience in a related field Supporting Sales Teams ideally in Hospitality/Travel Business or applicable area

Technical Competencies:

Computing: Microsoft Office and other applications

Basic math skills

Preferred: Salesforce reporting/analytics experience

Preferred: Advanced Excel experience (X-LOOKUP, VLOOKUP, Pivot tables)

Ability to write instructions, SOP, type documents that are business process oriented.

Preferred Qualifications:

Good understanding or strong interest in technology and business data.  Passion for hospitality and travel industry a plus.                    

Knowledge, Skills, and Abilities:

Ability to communicate effectively, both verbally and in writing.

Strong organizational skills with a high attention to detail.

Ability to analyze objectives, considers options and plans.

What we can offer you:

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

Work from anywhere: onsite, hybrid or fully remote. 

Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.