About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Customer Operations Lead
Grade: 10
Location: Belgrade, Serbia


Position Summary & Key Areas of Responsibility:

Partner with our clients to deliver successful outcomes and experiences by:Delivering and communicating ROI for our clients, throughout the customer lifecycleBeing the trusted partner for the customer on use-case and product functionalityQuarterbacking experiences by various cross-functional teams at NCR, on behalf of the customerWorking US hours

You will be on the front lines, working directly with our customers in the USA. The Customer Success Manager will provide proactive outreach to customers to insure success with NCR products and services, collaborate with internal teams to insure customer issues are resolved quickly with a high level of satisfaction and be a resource to assist customers in optimizing businesses outcomes.



Basic Qualifications:

Bachelor’s Degree3-5 years of related experience in Customer Success, Account Management, Business Development, Sales Operations or another client-facing with technology companiesFluent in one or more: English, German, Spanish, French (bilingual is considered as an advantage)Strong organizational and analytical skills with attention to detail and accuracyAbility to get up to speed quickly with proprietary applications and emerging technology

Preferred Qualifications:

Passion for working with customers and helping them succeedExperience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)Ability to work independently and problem solve with little direction.Strong interpersonal ability to effectively communicate (both written and verbally) technical information and the results of analysis at all levels of the organizationLEAN Six Sigma related knowledge and experience is considered an advantage

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”