Job Description :

About Us:

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future!

Join us to create a career worth celebrating.

About the Function:

Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo’s 30,000+ people work in Supply Chain and Manufacturing. It’s an intricate and sophisticated operation that’s the product of logistical, manufacturing, and technical collaborations.

Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We’re committed to realising our ‘Society 2030: Spirit of Progress’ goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we’ll help you to thrive in our inclusive culture.

About the role: 

The Customer Operations Analyst will serve as the lead resources for Integration projects for US Spirits Customer Operations.  The role will lead detail analysis of Customer orders in SAP and order management activities including blocking orders, cutting, swapping, and releasing orders.

The role will allow for analytical thinking, sharing standard methodologies, and ensuring appropriate alignment with cross functional teams.  The Customer Operations Analyst will foster great service to the broader Customer Operations team through order management and delivery to customers.

Role Responsibilities:

Champion great service to our Distributors by collaboratively working across the functions.

Ensure consistent delivery of product from the Diageo warehouses to the Distributors.

Actively run ships and open orders in line with Batch Jobs; multiple times a day.

Ensure orders are in line with order guidelines.

Identify discrepancies on ships and open orders based on the guidelines and action timely. Lead appropriate communications and expectations.

Proactively address and communicate issues identified with key stakeholders.

Provide critical support functions to the OTC process.

Financial Responsibility:

Ensure that data is accurate as it impacts the total US Markets shipped annually.

Maintain, monitor, and influence the results of relevant key performance indicators across service, cost, cash, and quality.

Understand and take appropriate action to lead cost impact of order violations, order expedites, and other actions taken to deliver service against operational constraints and budgets.

Drive the ongoing development and refinement of Customer Operations processes and metrics to drive continuous improvements and efficiencies in service, cost, cash, and quality.

Key Outputs:

Monitor and ensure accurate flow of product from Diageo to Distributors.

Ensure Distributors adhere to order guidelines and proactively recommend order management.

Proactively handle orders not within guidelines and correct in SAP.

Qualifications and Experience:

2+ years of experience in customer service, supply chain planning or logistics roles within the beverage alcohol industry or a fast-paced CPG company

Degree in supply chain, business management, or related fields

Experience in order management systems (preferably SAP)

Solid capabilities in MS Office Applications – particularly Excel

Strong written and verbal communication skills

Ability to work independently and collaborate with internal and external customers across various levels of the organization

Demonstrated ability to build strong customer relationships and manage customer expectations

Proven analytical capabilities and problem solving skills

Flexible Working Statement: 

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.  

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type :

Primary Location:

Additional Locations :

Job Posting Start Date :

Salary Range:

Minimum Salary:

Maximum Salary:

At Diageo certain roles are eligible for additional rewards, including annual incentive payment and stock awards. US-based employees are eligible for healthcare benefits, retirement benefits , short-term and long-term disability coverage, basic life insurance, wellness benefits and industry leading parental leave, among others.  (Benefits/perks listed may vary depending on the nature of your employment with Diageo and the country where you work.)  The salary range displayed is the salary range for the role’s primary location.