At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Customer Operation Returns and Order Management Specialist with French (fixed term)

In this role, a typical day will include:

Review and evaluate return requests to ensure they meet company policy criteria.Authorize or reject return requestsIssue Returns Material Authorizations for approved return requestsTrack return shipments to ensure timely receipt and update the system accordinglyProcess credits, refunds, or replacements for returned itemsManage SFDC case queueTrack the efficiency of the RMA process and identify improvement opportunitiesContact with the stakeholders across EMEA regionKeep monitored trends, root cause, CO impact for customer returnsSupporting required controls for process effectivnesTimely issue identification, resolution, and appropriate escalation with the key business stakeholders.Within above scope of responsibility operate according to internal standards, external audit standards, regulatory standards, and legal requirements.Enter customer orders into the system, verifying product availability, pricing, and terms.Export Orders management for DROM-COMUpdate order status in the system and track shipment progress.Provide order confirmation, shipping updates, and delivery notifications to customers.Address customer inquiries and concerns promptly, managing order modifications, cancellations, and special requests.Maintain a high level of customer satisfaction through proactive communication and problem-solving.Cooperation and coordination of activities with correct Function/Team for customer related activities or other topics as agreed.Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which associate has the necessary experience and/or training.

WHAT YOU’LL BRING TO ALCON:

Professional experience in order management and order to cash areaLanguages: English and French fluentExperience in corporate environment, preferably in Shared Service or GBSExperience in phone customer serviceKnowledge of SAP is a must haveMS Excel advanced levelSFDC - nice to haveSolid understandings of business processes (OTI and I2C related)

 

What we can offer you:

Very best working environment for our employees Collaboration and frequent direct interactions with business stakeholdersTruly international environment and daily interactions with colleagues from all over the worldAttractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)Attractive compensation package (including bonus scheme)Hybrid work possibilities (3/2/weekly)Fixed term contract (12 months)Brand new office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw 

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