Do you enjoy delivering exceptional customer service?
 

Are you looking to take your customer service career to the next level?

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

About the Team

The Customer Onboarding Specialist is a key position working with new customers to ensure a smooth transition to LexisNexis solutions. Their responsibility will be to build strong client relationships and provide high quality support to new customers, in a manner that delivers on defined department objectives to protect/ increase LexisNexis revenues and create a wonderful customer experience.

About the Role

Onboarding Specialists will be required to utilize skills from training, education, experience, or certifications to fulfil their daily responsibilities.

Responsibilities

Exhibit a passion to deliver superior client services by going above and beyond; doing whatever it takes to ensure each client contact is a positive experience with LexisNexis

Manage and coordinate new customer onboarding activities and act as the primary contact for all issues and opportunities related to the customer during the onboarding process

Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise - resulting in increased customer confidence in LexisNexis as their service provider

Initiate the escalation process for unresolved customer problems

Create onboarding documents and self-service training materials for customers

Act as positive role model by demonstrating continuous performance improvement, solid business skills and support of department/company objectives

Promote excellence through high individual productivity, accuracy, and thoroughness- look for ways to improve and promote quality

Work effectively in a team environment by balancing team and individual responsibilities; Contribute to building a positive team spirit; proactively look for and act on opportunities to assist the team

Requirements

Fluent in English

Bachelor’s degree or equivalent work experience

A great attitude and professional disposition with demonstrated oral and written communication skills

Strong detail orientation and ability to follow defined processes

Self-motivated with solid time-management skills to completed required tasks

Ability to use Microsoft Office applications (including Word, Excel, PowerPoint, and Outlook)

Experience with CRM systems a plus

Previous experience in a telephonic or customer facing position is preferred

Keen problem solving and a commitment to providing resolution to customer issues on the first pass

Dedication to meeting the expectations and requirements of customers and ability to gain the trust and respect of the customer

Highly motivated to work as a team player and perform as an individual contributor

Experience working in a highly complex matrixed corporate environment is preferred

Work in a way that works for you

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.  We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals.

Working For You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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