Ford Business Solutions is looking for a

Customer Loyalty Program (CLP) Specialist (full-time or part-time also available)

to join our Customer Relations Center (CRC) Team in our Budapest office.

As a Customer Loyalty Program Specialist, you will be the key contact for dealers, managing escalated CLP cases and ensuring compliance with program rules through a thorough approval process. You’ll track budget usage, maintain high-quality case responses, and contribute valuable insights to Ford’s strategic initiatives. Your role will also include coaching dealers, handling authorizations, and driving process improvements to enhance efficiency and service quality.

Are we looking for you? Yes, if you….

Have a degree in engineering or relevant technical experience in vehicle repair and maintenance.Possess solid knowledge of automotive sales and aftersales processes.Are highly skilled in MS Office applications, especially Excel and PowerPoint.Bring experience in managing customer or technical issues.Communicate clearly and effectively, with excellent conflict resolution skills.Are fluent in English, with additional languages like Hungarian, Greek, Polish, Czech, or Romanian considered a bonus.Can work confidently with diverse, multicultural teams and communicate with senior executives.Stay resilient and disciplined while maintaining a focus on simplification and efficiency.

What you’ll love about us:

Being part of a fully supportive, collaborative, and dynamic teamHybrid working model Continuous challenges & great opportunities contributing to your professional development and next career step at one of the largest automotive companies in the worldCafeteria – Benefits packageAs you will join a car sales company you can use your discount for used car purchase and you can have the chance to try even the most recent models during test driving days

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

Location: Budapest, Váci Greens
Getting curious about this opportunity? We would love to tell you more. Stay connected with us and apply.

What will be your roles and responsibilities in the team?

Managing and resolving escalated CLP cases from dealers.Proactively improving and simplifying CLP processes.Coaching dealers to ensure compliance and best practices.Overseeing CLP approvals within the region.Monitoring technical campaigns and coverage updates.Supporting strategic projects with expert insights.Delivering superior dealer support aligned with project goals.Implementing corrective actions and sharing best practices across teams.