Customer Lifecycle Communications Manager (UAE National) - 0000L823

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HSBC International Wealth and Premier Banking (IWPB) are our new global business combining Retail Banking and Wealth Management. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

We are currently seeking an ambitious individual to join our International Wealth and Premier Banking team, working together with colleagues to define, manage and achieve divisional business targets.

The working location for this position is HSBC Tower, Dubai, UAE.

In this role, you will:

• Run the process to ensure communications are drafted, signed off and suitably prioritised within Data and Analytics (DA) through to delivery.
• Ensure clarity and visibility across the business on the status of the backlog and process to support the business make prioritisation decisions.
• Ensure communications are translated in an engaging manner into Arabic, whilst remaining accurate to the approved English version.
• Supporting the wider business create engaging and accurate Arabic translations as required to support accelerate the launch of initiatives to meet the wider CLCM and CIM business goals.
• Identifying and implementing improvements to the ways of working to improve the prioritisation and efficiency with which communications are delivered in partnership with DA.
• Supporting the management of the communication budgets including expense management approvals, and tracking spend rates.
• Supporting the business understand the performance MI related to communications to enable decisions on future budget / backlog prioritisation.
• Proactive management of communications in line with periodic review timescales to ensure comms are kept up to date and approved are in place.
• Proactive delivery of insights to identify opportunities to improve the quality of communications, both content and prioritisation / logic to maximise performance key CLCM KPIs.
• Coordinate with DA to ensure effective distribution of insights and MI related to CLCM across stakeholders so teams can take action.