Come join a team that improves Chase’s self-service experiences for millions of customers.
As an Customer Journey Analytics Director on the Digital Operations (DigiOps) Analytics Team, you'll support an extensive portfolio by using data to provide recommendations that enhance the customer experience and build long term, profitable customer relationships. You'll be part of and lead a high performing team focused on improving Chase’s web and mobile platforms for millions of customers.
Your expertise in behavioral data, application of AI techniques and analytical leadership will be used to help define OKRs, develop and measure A/B tests, answer strategic analytical questions, and create analytical plans to drive outcomes. You will be responsible for delivering actionable analysis in clear and compelling terms while building relationships with Product, Tech, Design, and more.
Job responsibilities:
Analyze, visualize, and tell compelling stories through data about customer behaviorsIncrease data-informed decisions through establishing partnerships, best practices, and clear communicationsCreate experiment and analytical plans to measure the customer impact of new strategiesIncrease data-informed decisions and experimentation through establishing partnerships, best practices, and clear communications Identify opportunities to drive business outcomes through Insights, OKR development, and deep-dive analysisCollaborate with cross-functional teams to identify and prioritize initiatives that drive operational efficiencies and improve customer experience.Promote and market the successes and learnings across key stakeholders and partner teams to drive increased awareness and adoption of a journey-led approach to driving innovation.Partner with Modeling COE to build predictive models, apply machine learning, AI and other advanced techniques to solve business problems.Coordinate efforts across Data Owner Leads to ensure consistent data strategies and compliance. Ensure data is highly governed and controlledLead and develop a world class team of high performing statisticians and data scientists.
Required qualifications, capabilities, and skills:
10+ years of experience in digital operations, strategy, analytics or a related fieldBS Degree in data science, mathematics, statistics, econometrics, engineering, or related fieldsExperience leveraging large datasets to analyze customer experiences and behaviors in digital channelsKnowledge of data science principles and tech tools (Python, Adobe Analytics, Snowflake)Competent applying A/B testing and experimentation frameworks for impact measurementDetail-oriented and structured thinker with a passion for analyzing data and providing clear actionable insightsAbility to organize complex business problems and translate into analytical plans and execute with high qualityStrong communication and presentation skills to deliver insights to executives and partner with other teamsOutcomes-driven with high achievement orientation, a bias towards action, and the ability to lead and motivate others around results that drive impactExperience leading and developing high-performing teams.Preferred qualifications, capabilities, and skills:
Experience in financial services or a similar industry is preferred.