Giza, Egypt
24 hours ago
Customer insights Specialist
Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do Design and develop insightful daily, weekly, and monthly dashboards to communicate key performance indicators (KPIs) and user trendsUtilize data warehouse expertise to integrate data from various sources, ensuring data accuracy and consistency for reliable analysisProvide guidance on the viability of all products, initiatives based on profitability, business case modelling and base risk assessment.Collaborate with Segment owners to understand products goals & strategy and tailor data-driven recommendations for optimal outcomes.Lead on aspects related to customer base profitability by administering effective assessments policies.Track market trends and competitor offerings to ensure Vodafone's design remains competitive.       Maintain strong communication and collaboration with internal stakeholdersWho you are 0-3 years of insights or Quantitative Analytics  experience preferably in telecom sector.B.SC degree Engineering, Business, Economics, Marketing.SQL, Python or PowerBI is a plusStrong analytical and problem-solving skills.Strong understanding of data warehousing concepts and practices.Excellent communication and presentation skills with the ability to tailor insights for diverse audiences.Experienced in briefing of and working with qualitative and quantitative market research, Pricing, customer data, Data warehouse, financial information and customer segmentation.Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

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