Customer Inquiry Specialist City Ciudad de Mexico State/Province Distrito Federal Overview:

Customer Communication & Inquiry Specialists provide best in class service to our internal & external customers with communication & project support to enable our commercial teams in supporting growth targets.

Responsibilities:

Key Activities, Accountabilities, and Results:

 

Non-technical customer inquiries Customer Communication (Standby Statements, General Company Info, etc)Regulatory requests – Trade Compliance, Product StewardshipISO certificates, Supplier DeclarationsTechnical Data Sheets/Safety Data SheetsIMDSActing as a pre-sales team and qualifying leads that are handed over to the commercial teamSupport Commercial with Specification Management Admin (i.e., PPAP, Bosch Norm - N2580)Develop and maintain database for inquiriesSupports with Sustainability LCA documentsMaintains approved customers portals and approved customer questionnairesE-Business automation requestsResponsible to prepare, track, and follow up on required customer communication in alignment with cross functional teams (i.e., Force Majeure, projects)

 

Key Stakeholders & Deliverables:

 

Customers, Commercial - Internal & external customer inquiry management, Customer Communication, & Project supportProfit & Loss (P&L), Legal: Ensuring compliance and alignment of communicationPS, EHS, T&I: Ensuring aligned process and collaboration that meet customer (internal/external) requirements Qualifications:

Critical Experiences:

Salesforce, Excel, PPT, Word, SharePointCustomer interaction & communicationRemains calm under pressureExperienced with preparing customer communications & project follow up

 

Competencies & Behaviors:

Strong communication skillsProactive, strong service & solution orientationWell organizedCustomer focusedPrioritizing and follow upContinuous Improvement and Learning mindset
Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Celanese is an Equal Opportunity Employer. Celanese does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


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