**Job Title** Customer Hypercare Coordinator **Location** Warsaw, Poland (Hybrid) **About Us** At Ingersoll Rand we are passionate about inspiring progress around the world. Our people and our family of brands work together to increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com. **Job Summary** The Hypercare team is specialized in qualifying customer inquiries to ensure they are all properly addressed. We are now expanding the team with a new member as an addition to the 7 current team members. **Responsibilities** + **Inbound Leads:** act as the first point of contact for leads received through the website or other sources. + Qualify these leads and proactively hand them off to the appropriate sales person or channel, ensuring adherence to standard procedures and delivering a positive customer experience. + **Follow-ups:** follow up with internal teams and distributors to ensure timely responses to customers. + **NPS:** support initiatives aimed at enhancing the company's Net Promoter Score (NPS) by creating positive experiences for all types of inbound inquiries. **Basic Qualifications** + Languages: English B2/C1, Spanish B2/C1; Polish B2/C1 is nice to have. **Travel & Work Arrangements/Requirements** Site Based **Key Competencies** + Previous experience in Customer Service/Help Desk, Telemarketing, Sales,or any previous sociable roles. + Determined and results oriented **What we Offer** + A Competitive Salary. + Annual Bonus. + Equity plan for new hires. + Private Medical Care. + Cafeteria / Holiday subsidy. + Flexible Working Hours. + Stable working environment, focusing on long-term cooperation. + Technical, Professional, and Skills Training International working environment. \#LI-MT1