Salary: £25,436 (pro-rata) 

Location: Onsite in Burnley (BB11 1NN) Mon-Fri (9-5pm)

 

Who We Are

Fedcap UK (part of The Fedcap Group) is a not-for-profit organisation. Our mission is to improve economic mobility by unlocking opportunities that move the dial for individuals and communities. Internationally, Fedcap has nearly 90 years of experience, supporting over 245,000 people annually to help improve their economic well-being and their quality of life through education, health, employability and economic development practice areas.

Drawing on the experience and scale of the Fedcap Group, the UK delivers a growing portfolio of programmes, to deliver holistic solutions that meet local and national priorities and empower individuals to thrive.

We deliver leading employability solutions across a range of UK contracts and local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities.

 

At Fedcap, we embed social value in how we work - from who we hire, to who we partner with, to how we deliver services that create lasting change. Whether that’s supporting a young parent into their first job, helping someone return after time away from work due to health or personal circumstances, or supporting a small business become more inclusive - our mission is to create impact where it matters most.

 

Your Role

The Customer Host (Front of House - Reception) will create a positive first impression ensuring all our customers receive a warm and friendly welcome. You will be passionate about delivering professional, efficient and exceptional customer service at all times whilst demonstrating excellent organisation skills by providing general office administrative duties.

 

Your Responsibilities 

Responding to first line enquiries in the reception area from customers or colleagues, managing the arrival of participants on site and sign posting effectively to the relevant activity and colleagueActing as an ambassador for Fedcap in the delivery of customer service and social innovationListening, share and act on feedback from customers through purposeful interactionsManaging diaries of training and meetings roomsBuilding and supporting our customers through an awareness of local opportunities and eventsTaking a proactive approach to engage, interact and support customers where possible.

 

Your Skills & Experience

Able to embrace our company values which are Kindness, Respect, Integrity, and Innovation.Experience of answering first line customer queries and providing customer focused service delivery in a face-to-face and result driven environment Excellent communication skills; confident, warm and welcoming. The ability to build rapport and work effectively in a, sometimes, challenging environment Organisation skills and ability to prioritiesExperience of general office administrative dutiesExperience of appropriate IT systems including Microsoft Office packages and databases

 

Here’s what makes Fedcap a Rewarding Career...

We’re a mission-led organisation with social value at our core. We’ve been trusted for nearly a century to help people with health conditions and disabilities thrive through work. We’re a Disability Confident Leader and proud to be part of a partnership that reflects the communities we serve.

You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county.

You’ll work locally: Embedded in the places you know— towns, villages, and rural communities.

You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues.

You’ll be supported: We believe in team working, wellbeing check-ins, and manageable caseloads.

You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.

 

At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:

33 days’ annual leave (including bank holidays) with the option to buy or sell additional days£500 annual benefits scheme to spend at over 900 retailersCycle to Work scheme open all year roundPension scheme with up to 5% employer matchFree life assurance worth 4x your salaryHealth & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your familyDigital gym, mindfulness resources, virtual GP and more

 

Additional Information 

Equity, Diversity & Inclusion
Fedcap Employment is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity and Inclusion policy and the Equality Act 2010. As a Disability Confident Leader, we actively welcome applications from disabled people and will support reasonable adjustments where needed.

 

We are also proud to support the Armed Forces Covenant, encouraging applications from veterans, reservists, and military families.

 

INDHP