Job Title: Customer Fulfilment Coordinator

Grade: L1

Hiring Manager: Abdel Alim Mohamed - Customer Fulfilment Lead

Location: Cairo, Egypt

JOB PURPOSE:

Responsible for ensuring effective customer fulfilment process, oversees back-office governance and executes Demand-to-Cash activities (Order Receiving & Entry, Processing, Acceptance, Back Orders Fulfilment, and Returns process), ensure OTIF establishment & improvement , verify Sanofi invoices on Tax portal and SISO Report issuance.

KEY RESPONSIBILITIES:

Responsible for receiving all the sales order of Retail form all Egypt governments and ensure that complies with Sanofi regulations. Ensure

Order reality (check stamp / signature / check entry on system before) duplication. Accelerate

implementing any order related to Retail & contracts to any level to avoid order delay or returns. – ensure that all orders received must be checked and send to sales admin. “Order processing team "within 24 hr. Initiate

/Follow up on stamping process for stamping order if needed. Check

price is reflected on System – with alignment with Controlling. Generally

, focus on checking on products included in the purchase orders rightly reflected on Electronic Sales Order to ensure all products sent in the order already included in those Retail in order to give high customer service satisfaction and also to prevent returns. Preventing

duplicated orders, check & ensure implementation for any new special price. Archive

the ESO “Electronic Sales order” & Original PO on server

Coordinate with controlling for any contracts & commercial advantage and Retail' price esp. for new prices Responsible

for follow up / Solve on Retail order credit issue by cooperate with sales team and Credit dept. either to reduce the order to fit to credit limit for the customer or to align with Sales team to ensure credit unblock after cheques receiving. Align

with credit depart. On daily basis in case of credit limitation for certain customers to ensure delivery. Follow up /drive retail orders OTIF. Retail back-orders fulfillment. Stock availability follow up & communication with the related stakeholders. SISO management reports & analysis  

OTIF management

Committed to review all the retail back orders on daily basis vs. the available stocks to fulfill the needed orders

 Check retail prices especially for new prices

Committed to review prices by quotation that was found in the purchase order (Specially in case of new prices)

Updating ESO “Electronic Sales Order”:

Responsible to update And send new customer order forms “ESO” on monthly  basis as minimum to ensure accurate and right updates for it in case of new GMID / New Customer code / pricing / new launches are included – in case of urgency she might update it on the spot and not waiting till end of month

Check returns and reason code :

Review all returns claims and challenge back in order to reduce retunes originally, also proactively working to prevent returns and consequently reduce the number / Value of returns by managing with Filed Force/ Trade and Revenue/ Collection / Distribution Center / & Credit departments.

SISO management

perform the SI/SO data integrity & the retail stocks analysis per account/SKU

Issuing Credit / Debit notes

Responds positively to solve price problems arising from customers in coordination with field forces through reviewing customer's invoices comparing with contracts terms & special prices offer then issuing credits / debits notes. / and proactively to prevent it also with cooperation with controlling team by checking the pricing and update the controlling by any new tender price not yet reflected on the system.

Cooperate transversally with stakeholders and partners across the organization in order to ensure right implementation for Retailorders.

Maintain Compliance 

Abide by the requirements of the code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company 

Ethical Leadership

Takes personal accountability to use personal experience and knowledge, as well as the training and tools provided by Sanofi, to maintain a good knowledge and understanding of all ethics and governance relevant to the role (including the Industry Code of Practice, Sanofi Policies and Procedures and any relevant legal requirements) and demonstrate personal leadership in applying these to all work undertaken.

Environmental and Safety Leadership

To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work. Employees are therefore expected to:

Support and conform to Company safety rules and procedures to ensure a safe and healthy working environment

Report any accident, incident or near miss, whether it be of personal injury or property damage

Thoroughly read all safety documentation issues by the Company and comply with its requirements.

Others

Perform other duties as assigned.

Respect of company’s values, code of ethics and social charter.

Respect of personal data protection charter.

Responsible for applying the HSE related requirements for the company in all related working procedures.

JOB-HOLDER ENTRY REQUIREMENTS:

Education: Bachelor degree preferable (Supply chain OR Finance major )

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

+2 years relative experience (Finance-Supply chain- Trade-Business Support) - preferable in Pharma industry

Data Analysis and development

Strong rigor and ability to multi-task and to organize, manage and prioritize deadlines

Able to work in a fast-paced and demanding environment

Collaborative and highly proactive attitude

Strong analytical skills and problem solving.

Ability to interact and communicate appropriately with numerous stakeholders

Good English Language

Take The Lead Values: 

Aim Higher: ​Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance. 

Act for patients: Never compromise on integrity, eliminate barriers, and partner with others to go faster and further for patients. 

Be Bold: Take thoughtful risks, seize opportunities and think beyond what’s possible to accelerate our science and drive compelling growth. 

Lead Together: Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging. 

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch ‘One day at Sanofi’ and check out our Diversity Equity and Inclusion initiatives at sanofi.com!

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!