REQ#: RQ205033Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Customer Facing Technical Manager

Deliver simple solutions to complex problems as a Customer Facing Technical Manager at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. As a Customer Facing Technical Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Facing Technical Manager joining our team.

HOW A CUSTOMER FACING TECHNICAL MANAGER WILL MAKE AN IMPACT
● Leadership and Team Management:

Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.Foster a culture of collaboration, innovation, ownership, accountability and continuous improvement within the team.

● Service Delivery Management:

Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.Ensure engineering best practices and reliable deployment processes are upheld.

●Strategic Planning and Execution:

Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.Collaborate with stakeholders to align digital services with business objectives and technological advancements.

● Customer Relationship Management:

Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.

● Budget and Resource Management:

Manage financial resources, including budget planning and cost control measures.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Arts/Bachelor of Science
● Required Experience: 5+ years of related experience
● Required Technical Skills: Proven experience with leading and managing technical teams.
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Demonstrated experience with managing large scaled infrastructure projects and changing priorities. Demonstrated ability to hire, mentor, and grow engineering talent.
● Preferred Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders. Strong analytical and problem-solving abilities, with a keen attention to detail.

● Relevant certifications (e.g., ITIL, PMP) are a plus.

● Location: Annapolis Junction, MD
● US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
 

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