Work Flexibility: Field-based

As a Customer Experience Specialist, you will serve as a critical clinical resource within the Emergency Care business, providing clinical, technical product application (end-user), and educational sales support to internal teams and healthcare professionals. You will support Stryker’s U.S. Sales teams by delivering in-service education, facilitating product adoption, and ensuring a seamless customer experience across the care continuum. Regular travel is required to support training, sales efforts, and customer education at healthcare sites.

What you will do:

Provide clinical and technical product support during pre- and post-sale activities for Emergency Care productsDeliver in-service training and hands-on education to clinicians, EMS professionals, and hospital staff on product use and best practicesCollaborate with sales teams to align training programs with sales objectives and customer needsParticipate in product evaluations, demos, and conversions, supporting customer adoption and satisfactionTroubleshoot product-related clinical inquiries and escalate technical issues when necessaryStay current on clinical trends and emergency care protocols to effectively support and educate end usersSupport new product launches and post-market activities with clinical insight and field feedbackMaintain detailed records of customer interactions, training provided, and product performance in the field

What you need:

Required:

Bachelor’s degree in Nursing, Health Sciences, Emergency Medicine, or related field.Current licensure or certification: RN, Paramedic, EMT or similar clinical credentialAbility to travel up to 60% nationally to support field activities

Preferred:

Minimum 1-3 years of clinical experience in emergency medicine, EMS, trauma, or critical careStrong understanding of emergency care environments: EMS, ED/ER, prehospital systemsExcellent interpersonal, presentation, and communication skills

$64,600 - $89,900 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 60%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.