Description We are looking for a dedicated Customer Experience Specialist to join our team in San Jose, California. In this contract role within the medical devices industry, you will play a key part in ensuring a seamless onboarding experience for customers, from the point of sale to full system integration. This position involves coordinating installations, managing schedules, and resolving customer concerns while maintaining high standards of service excellence. Responsibilities: • Coordinate the delivery, installation, and clinical scheduling processes to ensure customers experience a smooth onboarding journey. • Manage sales orders, track progress, and provide timely updates to customers regarding the status of their orders. • Collaborate with cross-functional teams, including sales, finance, logistics, and engineering, to meet customer needs efficiently and accurately. • Address and resolve customer issues related to shipping, installation, or clinical training, ensuring minimal disruptions. • Proactively identify potential delays and implement solutions to maintain the flow of operations. • Maintain and update detailed records of customer interactions, onboarding statuses, and feedback within the CRM system. • Contribute to continuous improvement efforts by suggesting process optimizations based on customer feedback and operational insights. • Coordinate schedules for Customer Engineers and Clinical Trainers to ensure timely installations and training sessions. • Escalate complex issues to management as needed to achieve swift resolutions. • Uphold company standards and policies while delivering exceptional customer service. Requirements • At least 3 years of experience in customer service, scheduling, or service coordination. • Proven ability to manage customer inquiries, logistics, sales order processes, and post-sales support. • Strong verbal, written, and interpersonal communication skills to handle diverse customer situations effectively. • Demonstrated ability to work both independently and collaboratively in a team environment. • Excellent organizational skills with the capacity to handle multiple tasks and priorities in a fast-paced setting. • Analytical mindset with the ability to identify and resolve issues efficiently. • Familiarity with CRM systems or order management software, with experience in multi-browser navigation and email correspondence. • Knowledge of customer experience management and logistics coordination is highly preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .