Description We are looking for a dedicated Customer Experience Specialist to join our team on a contract basis in Phoenix, Arizona. In this role, you will provide essential support to the claims team, taking on administrative tasks, managing data entry, and handling phone inquiries from claimants. This position requires excellent communication skills and a strong focus on customer service. Responsibilities: • Accurately input and maintain claims-related data within internal systems. • Assist the claims team with a variety of administrative tasks to ensure smooth operations. • Respond to incoming calls from claimants, addressing inquiries and providing helpful information. • Draft clear and precise correspondence and letters as needed to support claims processing. • Utilize Microsoft Word and Excel to organize and manage documentation effectively. • Deliver exceptional customer service by engaging with claimants and resolving issues promptly. • Apply organizational skills to manage workload and maintain a well-structured desk environment. • Collaborate with team members and management to ensure efficient workflow. • Adapt quickly to industry-specific terminology, particularly in insurance-related contexts. • Uphold accuracy and attention to detail in all tasks performed. Requirements • Proficient typing skills with a minimum speed of 40 words per minute. • Strong letter-writing abilities and attention to detail. • Familiarity with Microsoft Word and Excel for administrative tasks. • Exceptional customer service skills, including the ability to communicate effectively with the public. • Self-motivated and able to work independently while managing multiple responsibilities. • Organizational skills that support efficient desk management and task prioritization. • Prior experience in an insurance office or familiarity with insurance terminology is preferred. • Strong interpersonal skills to foster positive interactions with claimants and team members. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .