Description We are looking for a success-driven and detail-oriented Customer Experience Specialist to join our team in Boulder, Colorado. As part of this long-term contract position, you will play a vital role in delivering exceptional service to our customers, resolving inquiries, and ensuring satisfaction across various communication channels. If you thrive in a fast-paced environment and have a passion for creating positive customer experiences, this opportunity is perfect for you. Responsibilities: • Respond to customer inquiries promptly via phone, email, and other channels, ensuring a high level of service. • Troubleshoot and resolve connectivity issues and other technical concerns with efficiency and professionalism. • Maintain accurate and organized documentation of customer interactions and resolutions. • Manage multi-line phone systems and handle high call volumes with confidence and clarity. • Collaborate with team members to enhance customer success strategies and improve service delivery. • Utilize CRM tools and Microsoft programs to track, analyze, and optimize customer engagement. • Assist customers in understanding traffic laws and regulations, providing clear and concise explanations. • Perform data entry tasks with precision, ensuring all information is updated and accurate. • Engage with the community to build strong relationships and promote customer loyalty. • Stay informed about company products and services to provide knowledgeable support to customers. Requirements • Minimum of 2 years of experience in customer service, preferably in a call center environment. • Proficiency in handling multi-browsers and navigating computer programs effectively. • Strong written and verbal communication skills for clear and effective email correspondence and phone interactions. • Experience troubleshooting connectivity problems and providing technical assistance. • Familiarity with CRM systems and Microsoft Office tools for managing customer data. • Ability to prioritize tasks and manage time efficiently in a fast-paced setting. • Knowledge of traffic laws and regulations to assist customers accurately. • A commitment to community engagement and delivering exceptional customer service. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .