**Job Title: Customer Experience Specialist** **City: Cotia, São Paulo** As a Customer Experience Specialist, you will be responsible for end-to-end order management and delivering exceptional customer experience to foster loyalty and support revenue goals. At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. **Your key responsibilities** + Manage daily order processing activities while identifying opportunities for continuous improvement. + Build and maintain strong, customer-focused relationships to enhance satisfaction and loyalty. + Ensure accurate data entry and analysis to support informed decision-making and performance tracking. + Lead or support digitalization efforts and process optimization initiatives to increase efficiency. + Independently resolve complex customer issues, ensuring timely and effective solutions. + Maintain proactive communication with customers, providing regular updates and managing expectations. + Uphold company standards for quality, safety, and regulatory compliance in all operations. + Conduct supplier evaluations and manage routine interactions with key customers and stakeholders. + Anticipate potential issues and take preventive actions to continuously improve service levels. + Participate in demand reviews and collaborative planning processes with internal and external partners. + Support and contribute to cross-functional Customer Experience (CX) initiatives and projects. **You Bring** + Bachelor’s degree in supply chain, Logistics, Business, or a related field. + Experience in supply chain or logistics, including in a customer service-related role. + Proficiency in English at an intermediate level (required). + Basic knowledge of Spanish is a plus but not mandatory. + Proficiency in Microsoft Excel. + Strong customer orientation and a commitment to delivering excellent service. + High level of emotional intelligence with the ability to navigate complex interpersonal situations. + Demonstrated ability to collaborate effectively and build strong working relationships across teams and functions. **We Bring** + A rich history and a promising future of bold scientific innovation and passionate creation with our customers. + A space to grow by encouraging and supporting curiosity and an open mindset. + A culture that prioritizes safety and well-being, both physically and mentally. + The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose. + A flexible work environment that empowers people to take accountability for their work and own the outcome. + Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity. **How to apply** Interested in this job? Apply online by submitting your resume through our career portal. Generally, the procedure will be in line with the application process described on the dsm-firmenich careers website. Due to privacy regulations, we can only actively interact with applications through the career portal. **Equal opportunities commitment** dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us. dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know. **About dsm-firmenich** As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people. www.dsm-firmenich.com