Description We are looking for a dedicated Customer Experience Specialist to join our team in Scottsdale, Arizona. In this Contract-to-Permanent position, you will play a key role in delivering exceptional support and service to our customers while managing various administrative tasks. This role offers an exciting opportunity for individuals passionate about customer success and problem-solving. Responsibilities: • Handle outbound customer service calls to assist clients with inquiries and resolve issues promptly. • Manage payment terminal downloading, shipping, and related processes efficiently. • Process merchant applications and oversee merchant activations to ensure smooth onboarding. • Conduct concierge calls to provide personalized support and guidance to clients. • Utilize Microsoft Excel and Outlook to organize and maintain customer data. • Collaborate with team members to address connectivity issues and ensure timely resolutions. • Provide administrative assistance to support daily operations and maintain workflow efficiency. • Analyze data to identify trends and improve processes for enhanced customer experience. • Engage in email correspondence to address customer concerns and provide accurate information. Requirements • Proven experience in call center customer service or a similar role. • Proficiency in using multiple web browsers and navigating online tools. • Strong skills in email correspondence and effective communication. • Demonstrated ability to handle connectivity problems and troubleshoot technical issues. • Background in customer success and delivering high-quality service. • Familiarity with administrative assistance tasks and organizational skills. • Competence in data analysis to support decision-making and process improvements. • Knowledge of Microsoft Excel and Outlook for managing customer information and documentation. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .